Privacy Policy

Effective Date: 14 May 2025

At Amy Zee Hair, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are
Amy Zee Hair is a hair salon located in Bellambi, NSW. This privacy policy applies to personal information collected via our booking system (Timely), email marketing (Mailchimp), and any direct contact you have with us.

For questions, contact:
Email: hello@amyzeehair.com.au

2. What Information We Collect
We may collect the following personal information:

When you book an appointment through Timely:

Your full name
Phone number
Email address
Appointment and service history
Preferences or notes relevant to your booking

When you sign up for emails via Mailchimp:

Your email address
Your name (if you provide it)
Your marketing preferences

When you contact us directly via email, phone, or social media:

Any information you provide voluntarily

We will only collect personal information that is reasonably necessary for our business functions and services.

3. Why We Collect Your Information
We use your information for the following purposes:

To manage your salon bookings and appointment reminders
To respond to enquiries or customer service requests
To send email newsletters, offers, or updates (only if you’ve opted in)
To analyse and improve our customer service and salon experience
To meet legal or regulatory obligations

4. How We Collect Information
We collect information:

Directly from you (e.g., online booking form, email, social media messages, phone calls)
Automatically when you use our booking platform or sign up for marketing communications

We will always take reasonable steps to inform you when collecting personal information, including why we are collecting it and how it will be used.

5. Third Parties & Data Storage
Your information may be stored securely through trusted third-party services:

Timely – our salon booking and client management software
Mailchimp – used for email marketing campaigns
Email platform (e.g., Gmail) – if you contact us directly

These platforms may store data on servers located outside Australia. However, we ensure they meet privacy and security standards consistent with Australian laws. We do not sell or share your information with third parties unrelated to the services we provide.

6. Access and Correction
You have the right to:

Access personal information we hold about you
Request corrections to your personal information if it is inaccurate, out-of-date, or incomplete

To request access or a correction, please email hello@amyzeehair.com.au.